Ground Operations

Ground operations training courses designed to support safe, efficient, and compliant airport and airside operations, covering essential procedures, responsibilities, and operational awareness within aviation environments.

Course Package (FBO Multi-Skilled Operative)

This package is suitable for operatives working in an FBO, who work in both customer service and ramp roles. Choose from our initial or refresher package.

Price range: £149.99 through £219.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Course Package (Passenger Services)

This package is suitable for front of house passenger service roles, including Check-in and Gate Agents. Choose from our initial or refresher package.

Price range: £99.99 through £149.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Course Package (Ramp Handling)

This package is suitable for back of house (airside) ramp roles, including Baggage Handlers and Ramp Agents. Choose from our initial or refresher package.

Price range: £129.99 through £199.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Course Package (Special Assistance Personnel)

This package is suitable for staff who provide special assistance to passengers with reduced mobility (PRM). Choose from our initial or refresher package.

Price range: £129.99 through £199.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Course Package (Turnaround Coordinator)

This package is suitable for turnaround coordinators, dispatchers or other roles leading the turnaround. Choose from our initial or refresher package.

Price range: £149.99 through £219.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Customer Service (PAX01)

Understand customer behaviour, service expectations, and professional communication within airport environments. Practical advice to enhance the passenger handling experience.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Dangerous Goods Regulations (DGR) for Handling and Loading Personnel

Designed for Handling and Loading Personnel, (e.g. ramp agents, bag hall agents, baggage handlers), referred to as function 7.4, previously known as Category 8.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Dangerous Goods Regulations (DGR) for Load Planners, Dispatchers and Flight Operations

Designed for Load Planners, Aircraft Dispatchers, Operations Controllers and Turnaround Coordinators, IATA function 7.6 and 7.8, previously known as Category 10.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Dangerous Goods Regulations (DGR) for Multi-Skilled Operatives

Designed for personnel who work across functions, incl. check-in, gate, baggage handling and loading and dispatch. IATA function 7.4, 7.5, 7.6, and 7.8. Previously known as Categories 8, 9 and 10.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Dangerous Goods Regulations (DGR) for Passenger Handling Personnel

Designed for passenger handling personnel accepting passengers and baggage (e.g. check-in and gate staff). IATA function 7.5, previously known as Category 9.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Dangerous Goods Regulations (DGR) for Special Assistance Personnel (PRM)

Designed for personnel who provide special assistance to passengers with reduced mobility (PRM) and make Electric Mobility Aids (EMAs) safe for travel.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

General Security Awareness Training (GSAT)

GSAT training is required for applicants or existing holders of a UK airport airside pass unless they have equivalent training. Bulk discounts available when you buy 10+ licences.

£8.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Ground Occurrence Investigation (GEN09)

Identify the root cause of accidents and incidents in aviation. Produce corrective and preventative actions with practical advice on report writing and investigation techniques.

Price range: £124.99 through £199.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Hold Baggage Reconciliation (HBR) for Appointed Persons

Appointed Persons are responsible for the accounting and authorising of hold baggage for transport by air. Complete the online course followed by a practical assessment.

Price range: £79.99 through £84.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Hold Baggage Reconciliation (HBR) for Baggage Handlers and Aircraft Loaders

HBR training for staff who work on the ramp, including baggage handling and aircraft loading. Typically required by airside based ground handling agents.

Price range: £34.99 through £39.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Hold Baggage Reconciliation (HBR) for Check-in and Gate Staff

HBR training for staff who work on check-in or at the boarding gate. Typically required by Passenger Service Agents or Customer Service representatives.

Price range: £34.99 through £39.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Frequently Asked Questions (FAQs)

Are payment plans available?

Personal customers can spread the course fees over 3 months using Klarna and PayPal ‘Pay Later’ at checkout.

(18+ only, subject to eligibility)

Do you offer bulk discounts?

Yes, view available discounts by selecting ‘i am buying for others’. You can also contact us to request a quote.

Is tutor support available?

Tutors provide support by email, phone and Microsoft Teams.

Yes, you can request tutor support here.

Are there deadlines?

You can study at your own pace. We do not set specific deadlines for assignments, but your overall course deadline is to complete within 12 months from purchase.

Can I fail the assignments?

If your written work does not pass first time, your tutor will provide feedback and advice and you can resubmit as many times as you need.

You can also arrange a call to discuss if required.

Do you offer in-house courses?

We can arrange classroom or online tutor-led courses upon request. This may be possible for groups of 4 or more people. Please contact us with your requirements for a quote.

When do I get the certificate?

Short course certificates are issued immediately upon completion.

Regulated course certificates are issued by the awarding organisation usually within 3-10 days from completion.

Can the course be tailored to my organisation?

Contact us to discuss tailoring this course to your organisation.

Ask a question or request a quote.

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