Ground Operations

Ground operations training courses designed to support safe, efficient, and compliant airport and airside operations, covering essential procedures, responsibilities, and operational awareness within aviation environments.

Hold Baggage Reconciliation (HBR) for FBO Multi-skilled Roles

HBR training for staff who work both front and back of house, on check-in, boarding, baggage handling and aircraft loading. Ideal for Fixed Based Operator personnel.

Price range: £34.99 through £39.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Human Factors in Airport Ground Operations (GEN03)

Discover how human performance and behaviour can influence safety outcomes. Learn how to reduce and mitigate errors by understanding human factors.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Investigation Interview Techniques in Aviation

Develop knowledge and skills to conduct effective investigative interviews following incidents and accidents. This content is also included in GEN09.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Irregular Operations (PAX06)

Develop the knowledge and skills required to manage irregular operations in accordance with airline procedures and operational requirements.

£19.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Managing Aviation Operations During Disease Outbreaks

Develop the knowledge required to manage safe and consistent aviation operations during disease outbreaks, including outbreak planning, team coordination, reporting procedures and operational decision-making.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Manual Handling in Aviation Operations

Identify Manual Handling hazards in aviation and prevent injuries with our practical advice assessing the load, using lifting aids and lifting techniques.

£19.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Mental Health Awareness in Ground Operations

Discover the essentials of mental health awareness for yourself, your workplace, and the wider aviation industry.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Passenger Assistance and Passenger with Disabilities (PWD) (PAX07)

Improve awareness, consistency, and confidence in delivering safe and respectful assistance throughout the passenger journey. Ideal for a range of passenger facing roles.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Safety Management Systems (SMS) in Aviation (GEN05)

Learn about how aviation organisations use a Safety Management System (SMS) to enhance safety, and how your role can contribute to it.

Price range: £74.99 through £179.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Special Category Passengers (PAX09)

Develop the knowledge and skills required to identify and handle special category passengers in accordance with airline procedures and operational requirements.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Supervision and Oversight (GEN08)

Gain tools and techniques needed to lead effectively, maintain safety standards, and drive operational excellence. Ideal for Team Leaders, Supervisors and Duty Managers.

Price range: £124.99 through £299.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Travel Document and Entry Requirement Checks (PAX05-03)

Develop the knowledge and skills required to verify passenger travel documentation and ensure compliance with destination and transit requirements.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Frequently Asked Questions (FAQs)

Are payment plans available?

Personal customers can spread the course fees over 3 months using Klarna and PayPal ‘Pay Later’ at checkout.

(18+ only, subject to eligibility)

Do you offer bulk discounts?

Yes, view available discounts by selecting ‘i am buying for others’. You can also contact us to request a quote.

Is tutor support available?

Tutors provide support by email, phone and Microsoft Teams.

Yes, you can request tutor support here.

Are there deadlines?

You can study at your own pace. We do not set specific deadlines for assignments, but your overall course deadline is to complete within 12 months from purchase.

Can I fail the assignments?

If your written work does not pass first time, your tutor will provide feedback and advice and you can resubmit as many times as you need.

You can also arrange a call to discuss if required.

Do you offer in-house courses?

We can arrange classroom or online tutor-led courses upon request. This may be possible for groups of 4 or more people. Please contact us with your requirements for a quote.

When do I get the certificate?

Short course certificates are issued immediately upon completion.

Regulated course certificates are issued by the awarding organisation usually within 3-10 days from completion.

Can the course be tailored to my organisation?

Contact us to discuss tailoring this course to your organisation.

Ask a question or request a quote.

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